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Pure Vanilla
Vanilla Coconut
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Vanilla Blackberry
Vanilla Bean
Vanilla Summer
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Shipping Support

Have a problem with your order? Please visit the UPS claims page to report a lost or damaged package.


Canada

Orders shipping to Canada are processed and shipped within 2-4 business days. All orders shipping to Canada ship via FEDEX GROUND. Please allow 7-14 days for delivery. FEDEX will not forward packages to Canada without a valid phone number. Local taxes and custom duties are the responsibility of the customer. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.


Alaska, Hawaii & U.S. Territories

All orders shipping to these locations must be delivered via FEDEX 2nd Day Air. Standard Fedex rates apply. While most items can be shipped to Alaska, Hawaii and the U.S. Territories, there is a restriction on the air shipment of fragrances. (including The Healthy Fragrance & The Healthy Roller Ball) Because all fragrances must be shipped via Ground, they are not available for Alaska, Hawaii and U.S. Territories orders. We are sorry for the inconvenience.


P.O. Boxes and APO/AFO Addresses

LAVANILA can not ship to PO Boxes or APO/AFO Addresses. Please provide a physical address upon checkout.


Restricted Items

The US Department of Transportation (DOT) restricts certain hazmat items from being shipped via air. These items include alcohol-based products such as fragrances. We're committed to getting you your order as quickly and responsibly as possible. Therefore, all orders containing fragrances must be shipped via standard ground shipping only. Unfortunately, we cannot ship fragrances and restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses.


International

Orders can only be billed or shipped to United States, its territories and Canada. We apologize for any inconvenience.

Returns

Return Policy

We offer returns on unopened or damaged/defective product purchased through Lavanila.com within 30 days from the receipt of order when accompanied by the following:

  • Return Authorization Number
  • Packing slip
  • All original packaging
  • Reason for return

A return authorization number may be received by sending an email to:support@lavanila.com. Please write this authorization number on the packing slip included with your purchase. We cannot accept returns without prior authorization. Items sent back without the required return authorization number will be returned to the customer at the customer's expense. We regret that original shipping and handling cannot be refunded. Please use a trackable and/or insured shipping method, as LAVANILA cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a credit will be issued back to the original form of payment.

Contact

Customer Service/Order inquiries

support@lavanila.com

General Inquiries

info@lavanila.com

Retail/Wholesale and New Business Inquiries

sales@lavanila.com

Press Inquiries

press@lavanila.com

Phone Support

888-674-4446

Please note: For quicker response time, please contact the appropriate email address listed above.

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FAQ

Q: Why All-natural?
A: The natural skin care market is growing at a rate of 5 times that of the traditional skin care market. The skin is a sponge. As the body's largest organ, it absorbs about 60% of what is topically applied directly into the bloodstream (Good Housekeeping Institute). People are becoming more educated, aware and concerned about the long and short-term health implications of toxic chemicals. LAVANILA formulations use 100% Healthy, all-natural ingredients & technologies that lead the way to safe non-toxic and effective skin care.
Q: What does LAVANILA mean?
A: The finest vanilla in the world comes from Madagascar. The natives call it LAVANILA.
Q: Do you test on animals?
A: We do not use ingredients that were tested on animals nor do we test our finished products on animals.
Q: Why Vanilla?
A: The highly aromatic vanilla bean is one of the worlds most identifiable and comforting scents/flavors. Vanilla is associated not only with warmth, softness and purity, but medically proven to reduce stress and anxiety. To capture these elusive and distinctive qualities, vanilla was chosen as the inspiration for the collection.
Q: Are there parabens in any of your products?
A: NO. We use a paraben-free, formaldyhyde-free broad-spectrum preservative system in products that require preservatives.
Q: What is a Botanical Fragrance Blend?
A: This is LAVANlLA‘s signature blend of pure essential oils, nature identical oils. and botanically derived aromas that create a long-lasting and authentically clean scent.
Q: What exactly are pure essential oils?
A: They are concentrated, highly aromatic components of plants & fruits whose molecular structure is close to that of our skin and therefore readily absorbed by the skin. Unlike synthetic fragrances that mask our natural scent, essential oils work with our natural scent creating a unique and signature experience on each person. When carefully chosen, they are long lasting with a clean and authentic tone.
Q: Why do different bottles and tubes of the same product sometimes vary slightly in color or scent?
A: That's the beauty of nature. Natural ingredients are not standardized and uniformly mass-produced the way synthetic ones can be. Botanicals, fruits and oils harvested from different farms at different times will look or feel different when used in a product. This is no different than if you pick up 2 oranges in the grocery store. . .they may look slightly different and taste slightly different. The benefit is that each product is slightly unique and offers a personal experience.
Q: Are your products noncomedogenlc?
A: This refers to the use of ingredients that can clog pores and cause dryness, irritation and breakouts Our products do not use ingredients that are typically comedogenic like mineral oil, silicone, synthetic colors and petroleum.
Q: Are there Phthalates In any of your fragrances?
A: No. We don't use phthalates in any of our products. Traditional fragrances and products use phthalates to extend the life of the scent on the skin. We use a naturally derived marine technology to lock in scent and body beneficial vitamins without the use of phthalates.
Q: Are your products Hypo-Allergenic?
A: Yes. You are generally less likely to suffer allergic reactions and irritation with natural ingredients that have a record of safety and efficacy.
Q: Are there any job openings at LAVANILA?
A: We are growing and always looking for great people! If interested, visit our Jobs page..

For any questions, please contact us at support@lavanila.com

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