We offer returns on unopened or damaged/defective product purchased through Lavanila.com within 30 days from the receipt of order when accompanied by the following:
- Return Authorization Number
- Packing slip
- All original packaging
- Reason for return
A return authorization number may be received by sending an email to:firstname.lastname@example.org. Please write this authorization number on the packing slip included with your purchase. We cannot accept returns without prior authorization. Items sent back without the required return authorization number will be returned to the customer at the customer's expense. We regret that original shipping and handling cannot be refunded. Please use a trackable and/or insured shipping method, as LAVANILA cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a credit will be issued back to the original form of payment.